Looking for a professional technician who will provide on-site end-user support in the following but not limited to telecom installation, programming, maintenance, and repairs. Technicians also install low-voltage electrical equipment, cabling and security cameras at all locations within the assigned work region.

Responsibilities:

• Manage all aspects of the networking platform
• Troubleshoot network & system issues
• Monitor active network and server infrastructure
• Perform routine preventative maintenance on equipment
• Install and trouble shoot equipment; CCTV, NETWORK CABLING, SERVERS
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization

Knowledge, Skills and Abilities:

• Working knowledge of hand tools and power tools
• Basic computer skills and comfortable operating electronic devices
• Strong customer service skills
• Excellent verbal and written communication skills
• Available for a flexible work schedule (weekends / holidays / evenings)

​Qualifications:

• Ability to prioritize and multitask
• Deadline and detail-oriented
• Strong troubleshooting and critical thinking skills
• High school diploma or certifications
• Fluent in English

• Reliable transportation
• Low Voltage Cable installation a plus
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
•  Familiarity with mobile tools and applications
• Technical degree or certification

Physical Demands:

• Be able to lift up to 50 lbs. on a regular basis
• Be comfortable climbing up to heights of 40 feet plus
• Be able to work safely from a ladder rated for a maximum working load of 300 lbs. including all tools and equipment
• Be comfortable working in crawlspaces and attics
• Comfortable working outdoors in all types of weather throughout the year

Certificates, Licenses, Registration and Requirements:

• At least 18 years of age and legally authorized to work in the United States
• High school diploma or GED required
• Possess a valid Driver’s license

Provide support for IT departments and end-users in a number of organizations and industries. They ensure that computer hardware and software, as well as networks and servers, work consistently and correctly.

• Maintaining working components through repair or replacement
• Assisting call-ins or live chat with technical difficulties
• Preparing website with proper coding and content pertinent to company business needs
• Monitoring clicks, links, usability, and the overall status of the company webpage, landing pages, and supporting pages
• Assisting customers and staff with hardware and software challenges
• Ability to work independently
• Provide technical service and support to customers
• Ensure the highest level of customer satisfaction, including educating customers on the usage of their technology solutions

• responsible for the installation, servicing, and troubleshooting
• Determine the best location for the installation of the receiver/satellite dish and effectively troubleshoot issues
• Ability to comfortably, safely, and effectively work at elevated heights (up to 40 feet) (for example, on roofs) from a ladder rated for a maximum working load of 300 lbs. including all tools and equipment, and in small spaces (for example, attics and crawl spaces) while performing installation and service work, which includes installing receivers and running cables and wiring
• Stock vehicle with necessary equipment on a weekly or periodic basis and accurately track inventory
• Attend weekly or periodic technician meetings
• Must be able to lift up to 80 lbs. on a regular basis
• Working knowledge of hand tools and power tools

other functions

• Continuously learn about relevant new technology
• Comfortable working outdoors in all types of weather throughout the year

Knowledge, Skills, and Abilities:

• Working knowledge of hand tools and power tools
• Basic computer skills and comfortable operating electronic devices
• Strong customer service skills
• Excellent verbal and written communication skills
• Available for a flexible work schedule (weekends/holidays / evenings)

Certificates, Licenses, Registration, and Requirements:

• At least 18 years of age and legally authorized to work in the United States
• A high school diploma or GED required
• Possess a valid drivers license

Physical Demands:

• Be able to lift up to 80 lbs. on a regular basis
• Be comfortable climbing up to heights of 40 feet
• Be able to work safely from a ladder rated for a maximum working load of 300 lbs. including all tools and equipment
• Be comfortable working in crawlspaces and attics
• Comfortable working outdoors in all types of weather throughout the year

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with the technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Constantly be learning and adapting to all technology platforms we provide; Including but not limited too

1. Microsoft Server and Domain deployments
2. Desktop and Laptop Maintenance
3. Office 365
4. Networking (Currently Miraki, Ubiquiti, and Datto)
5. CCTV
6. Access Controls
7. VOIP

Requirements

• Proven Field Service experience 3-5 Years
• Microsoft server 2003-2019 domain setups and deployments
• Reliable transportation
• Low Voltage Cable installation is a plus
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Technical degree or certification

• Customer Service Skills: Sales representatives need to be able speak in a friendly manner to customers and potential customers, listening to what they need, and helping communicate options that may be of benefit to them and their situation.
• Communication Skills: Sales representatives need to describe to customers a product’s different features, answer any questions they might have, and communicate why having the product would be of benefit to them.
• Flexibility: Sales representative may have to work long hours, nights, or weekends, therefore being flexible with their schedule is key to succeeding in this career.
• Persistence: Sales representative don’t make every sale, and at times a customer can be rude or disrespectful. Being able to bounce back, have a positive attitude, and continue forward is important in this type of work.